bd378 Terms and Conditions

Registration Eligibility

To create an account at bd378, you must:

• Be at least 21 years of age.
• Be a legal resident of Bangladesh.
• Not reside in any area where online gambling is completely prohibited by law.
• Provide your real and accurate information.
• Only one account per person is permitted.

Account Security

It is your responsibility to keep your username and password confidential. Allowing anyone else to use your account is prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

Identity Verification (KYC)

bd378 reserves the right to verify your identity at any time. This process may require your national ID card, passport or other government-issued documents. Withdrawals may be delayed until verification is complete.

Deposit Terms

• Each deposit may only be made from the account holder's own payment method.
• Depositing from a third-party account is prohibited and such funds may be confiscated.
• Once a deposit is completed, it is generally reflected in the account within a few minutes.
• If a deposit is delayed due to a technical issue, contact support within 24 hours.

Withdrawal Terms

• Withdrawal requests are generally processed within 15 minutes to 2 hours.
• bd378 reserves the right to hold withdrawals if the verification process has not been completed.
• Any active bonus wagering requirements on the account must be met before a withdrawal can be made.
• It is recommended to withdraw using the same method used to deposit into the same account.
• If money laundering or fraud is suspected, the withdrawal will be suspended and the relevant authorities will be notified.

Welcome Bonus

New members will receive a 100% bonus on their first deposit up to a maximum of ৳10,000. The wagering requirement for this bonus is 20 times (20x). That means the bonus becomes withdrawable after placing bets equal to 20 times the combined total of the deposit and bonus.

• The welcome bonus applies once per player only.
• Withdrawing while a bonus is active may result in the bonus balance being cancelled.
• Claiming bonuses from multiple accounts will result in all accounts being closed.

General Bonus Rules

• Bonuses cannot be converted directly to cash — they must be activated through wagering only.
• Wagering must be completed within the time period specified in the promotion offer.
• bd378 reserves the right to cancel any player's bonus entitlement at any time, particularly in cases of fraudulent activity.
• Activating another bonus while one bonus is active is prohibited.

VIP Cashback Program

bd378's VIP program has four tiers and weekly cashback is provided at each tier:

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.6% cashback per week.
• Gold: Up to 0.9% cashback per week.
• Platinum: Up to 1.2% cashback per week.

You can advance to a higher tier through regular and active play. Separate terms apply for cashback.

Game Fairness

All games at bd378 are operated through reliable software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). The outcome of each game is determined through Random Number Generator (RNG) technology, which is completely neutral and unbiased.

Technical Issues

If a game result is affected by a technical error, bd378 reserves the right to cancel that round and refund the wagered amount. If the internet connection is lost, the game remains in its previous state until it automatically resumes.

Limitation of Liability

bd378 is liable for direct losses but does not accept liability for indirect or incidental losses. bd378 is not responsible for faults in third-party software. Financial losses from gambling are entirely the player's responsibility.

Data Collection

Personal data necessary for account management, payment processing and regulatory compliance is collected. For more details, see our Privacy Policy page.

Data Sharing

Your personal data is not sold or shared with third parties, except in the following cases:

• To the relevant authorities in cases of legal obligation.
• To payment partners to complete payment processing.
• To security partners for fraud detection.

Self-Exclusion Tools

Players can use the following features to protect themselves:

• Setting daily, weekly or monthly deposit limits.
• Temporarily suspending the account for a set period of time.
• Requesting permanent account closure.
• Activating Reality Check alerts.

For more details, see our Responsible Gaming page.

Protection of Minors

Persons under the age of 21 are prohibited from accessing this platform. Parents are advised to use parental control software to prevent children from accessing online gambling pages.

Complaint Submission Process

For any complaint or dispute, first contact our 24/7 live chat support or email us at ([email protected]). Our team will try to resolve the matter as quickly as possible. An initial response will be provided within 72 hours of submitting a complaint.

Changes to Terms

bd378 reserves the right to change these terms and conditions at any time. For significant changes, notice will be given via registered email or on the platform. Continued use of the platform after changes are made will be considered as your consent to the new terms.

Account Closure

If you wish to close your account for any reason, contact the support team. bd378 also reserves the right to close accounts without notice in cases of rule violations. After account closure, any valid balance will be returned within the specified time, though this does not apply in cases of rule violations.

Support Channels

• Live Chat: Get direct support in Bengali 24/7.
• Email: [email protected]

For more information, visit our FAQ page, Privacy Policy, and Responsible Gaming page.