bd378 Privacy Policy

Last Updated: January 2026

bd378 ("we", "our", or "platform") operates a safe and reliable online casino and sports betting platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how bd378 collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.

By using our website, creating an account, or using our services, you agree to this privacy policy. If you do not agree with any part of this policy, please stop using our platform. For any questions or concerns, contact us at: [email protected]

01 What Information We Collect

While using the bd378 platform, we may collect various types of personal information. This information may be collected directly from you, automatically, and through third parties.

1.1 Registration and Account Information

When you open an account at bd378, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number
• Email address
• Residential address
• Copy of government-issued document for identity verification (national identity card or passport)

1.2 Financial Information

We collect the following information for transaction processing:

• bKash, Nagad, Rocket or Upay mobile banking number
• Bank account details (where applicable)
• Transaction history and amounts
• Deposit and withdrawal records

1.3 Automatically Collected Information

When you browse our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and language settings
• Page visit history and timestamps
• Cookie and web beacon data
• Gaming activity logs

02 How Your Information Is Used

bd378 uses your personal information only for specific, legitimate purposes. We never use your information in unnecessary or unauthorized ways.

• Account Management: To complete your registration, verify your account, and keep your login secure.
• Identity Verification (KYC): To confirm age and identity in accordance with our responsible gaming policy.
• Financial Transactions: To process deposits and withdrawals, prevent money laundering, and detect fraud.
• Customer Support: To resolve your issues via 24/7 live chat and maintain communication.
• Security: To prevent unauthorized access to accounts and block fraudulent activity.
• Service Improvement: To improve platform usability, the gaming experience, and overall service quality.
• Legal Obligations: To comply with applicable laws and regulations and meet regulatory requirements.
• Bonuses and Promotions: To provide relevant offers for you, such as welcome bonuses and VIP benefits.

03 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the bd378 website to improve your experience. Cookies are small text files stored on your device.

3.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform. These are required to maintain login sessions and security.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Help improve the service by analyzing usage patterns on the platform.

3.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling cookies may limit some platform functionality and affect your login experience.

04 Information Sharing and Disclosure

bd378 does not sell, rent, or commercially distribute your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information to comply with legal requirements, court orders, or government directives. In addition, reports may be made to relevant authorities in compliance with anti-money laundering laws.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance of any such change.

4.4 With Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

05 Data Security Measures

bd378 has put in place the highest technical and administrative measures to protect your personal information. Our security framework is continuously reviewed and improved.

• SSL Encryption: Our entire platform is secured with SSL/TLS encryption. All data exchanged between your browser and our servers is completely secure.
• Data Encryption: Stored personal and financial information is kept secure using advanced encryption methods.
• Access Controls: Only authorized staff can view user information for specific purposes. All access is logged.
• Firewall and Security Monitoring: Our systems are under 24/7 security monitoring.
• Two-Factor Authentication: Two-factor authentication is available to protect your account.
• Regular Security Audits: Regular audits are conducted through third-party security specialists.

While we are committed to maintaining the highest level of protection, no internet-based system is entirely free of risk. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

06 Data Retention Period

bd378 does not retain your personal information longer than necessary. We consider the following factors when determining how long to keep information:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Inactive Accounts: Even after an account is closed or becomes inactive, information is kept for a defined period in compliance with legal requirements and financial regulations.
• Financial Transaction Records: Retaining financial transaction records for an extended period is mandatory under anti-money laundering regulations.
• Backup Data: Information may be held somewhat longer in secure backup systems, but these are cleared on a regular basis.

07 Your Rights

As a user of bd378, you have the following rights regarding your personal information. To exercise these rights, contact [email protected].

7.1 Right to Access

You may make a formal request to know what information we hold about you. We will provide full details within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. We will verify and correct it promptly.

7.3 Right to Erasure

Where there is no legal obligation to retain it, you may request that your information be deleted. However, this request may be limited if you have an active account or ongoing financial transactions.

7.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes. In particular, you may request at any time to opt out of marketing communications.

7.5 Right to Lodge a Complaint

If you are dissatisfied with our privacy practices, please contact us directly. We take all complaints seriously and work to resolve them promptly.

08 Protection of Minors

bd378 is a service for adults only. This platform is intended solely for users aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.

Age is verified at the time of account registration, and identity documents may be requested in cases of doubt. If we become aware that information has been collected from a minor, that information will be deleted immediately and the account will be closed. To learn more about responsible gaming, visit our responsible gaming page.

09 Third-Party Services

Our payment service providers (bKash, Nagad, Rocket, Upay) follow their own privacy policies. When transacting on bd378, you may also be subject to the terms and conditions of these service providers.

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe use their own technology. The privacy policies of these providers apply. bd378 is not responsible for the privacy practices of these third parties, but we work only with trusted and recognized providers.

10 Changes to the Privacy Policy

bd378 reserves the right to amend and update this privacy policy as needed. For significant changes, we will notify users through the following methods:

• Publishing a notice in a prominent location on the website
• Sending a notification to the registered email address
• Informing users of the change at the time of login

Continuing to use the platform after a revised policy is published means you have agreed to the new policy. If you do not agree, you may request that your account be closed.

11 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team and 24/7 support team are always here for you.

This privacy policy complements the bd378 Terms and Conditions and Responsible Gaming policy. Reading them together will give you the complete picture.